Cancellation & Returns

Refund Policy

Understanding our refund and cancellation terms

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1. Overview 2. No Refund Policy 3. Exceptions 4. Multiple Payments 5. Cancellation & Transfer 6. Reconsideration Requests 7. Dispute Resolution 8. Contact Us
Last Updated: 04 June 2026 | Effective Date: 05 June 2026

1. Policy Overview

At FinEdgeAcademy, we are committed to providing high-quality educational products and services. This Refund Policy outlines the circumstances under which refunds may be considered and our general policy regarding cancellations and transfers. Please read this policy carefully before making any purchase.

Important Note: By purchasing any product or service from FinEdgeAcademy, you agree to be bound by the terms of this Refund Policy.

2. No Refund Policy

General Rule: No Refunds

Products and services bought on FinEdgeAcademy cannot be cancelled or transferred to another user. The money paid to purchase or subscribe to a paid service shall not be refunded, unless there is a case of multiple payments for the same product by the same registered user.

This policy applies to, but is not limited to:

  • Course Purchases: All NCFM, NISM, and certification preparation courses.
  • Mock Test Subscriptions: Any plan with validity (10 days, 30 days, 60 days, etc.).
  • Study Materials: Workbooks, PDFs, and digital downloads.
  • Monthly/Annual Subscriptions: Recurring payment plans.

3. Limited Exceptions

Refunds will only be considered in the following exceptional circumstances:

  • Multiple Payments: If you accidentally made multiple payments for the same product by the same registered user.
  • Technical Issues: If you are completely unable to access the purchased product due to a verified technical issue on our end (not resolved within 48 hours).
  • Duplicate Purchase: If you purchased the same product twice within 24 hours using the same email address.

4. Multiple Payments

If you have made multiple payments for the same product using the same registered email address, please contact us immediately. We will verify the transactions and process a refund for the duplicate payment(s) within 7-10 business days. The original payment will remain non-refundable.

What to include in your request: Transaction IDs, payment dates, amount paid, and registered email address.

5. Cancellation & Transfer Policy

  • No Cancellations: Once a payment is successfully processed, the purchase cannot be cancelled.
  • No Transfers: Purchased products and subscriptions cannot be transferred to another user, email address, or account.
  • No Downgrades: If you upgrade from one plan to another, the original plan payment is non-refundable.
  • No Pause/Hold: Subscriptions cannot be paused or put on hold. The validity period starts from the date of purchase.

6. Reconsideration Requests

If you believe your situation warrants special consideration, you may submit a reconsideration request. Please email us with detailed information about your case. Each request will be reviewed individually by our team.

Submit Reconsideration Request

Email:

Please include your registered email, order ID, product name, and detailed reason for reconsideration. We will respond within 3-5 business days.

Approved reconsideration requests, if any, will result in store credit rather than a monetary refund. Store credit can be used for future purchases on the Platform.

7. Dispute Resolution

Any disputes arising from purchases or this Refund Policy shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. Before initiating any legal proceedings, you agree to first contact us to resolve the dispute informally.

8. Contact Us

For any questions about this Refund Policy, to report multiple payments, or to submit a reconsideration request:

  • Email:
  • Phone: +91 93928 52414 (Mon-Sat, 10 AM - 6 PM IST)
  • Address: Narayana Nivas, H:No-11-3-214, Road no#7, Venkateswara Colony, Saroornagar, Hyderabad 500035, TELANGANA INDIA
Summary

Products and services bought on FinEdgeAcademy cannot be cancelled or transferred. Money paid is not refunded unless there is a case of multiple payments for the same product by the same registered user.

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